At ArtCraftItems, we want your order to reach you safely, quickly, and as hassle-free as possible. Please review our shipping policy for details on processing times, delivery options, and international shipping.

1. Order Processing Time

We know you're excited to receive your new arrivals — and we work hard to get them to you as fast as we can.

Processing Time: Orders are typically processed within 1–2 business days after order confirmation .

Business Days: Processing times exclude weekends and public holidays .

Cutoff Time: Orders placed after 2:00 PM (GMT+8) will be processed the next business day.

Order Confirmation: You will receive a confirmation email once your order is placed, and another email with tracking information once your order ships.

During peak seasons (such as holiday sales or new collection launches), processing may take an additional 1–2 business days. We appreciate your patience .

2. Shipping Methods & Delivery Times

We offer several shipping options to meet your needs. Estimated delivery times begin from the date your order ships, not from the order date .

Shipping Method Estimated Delivery Time Cost
Standard Shipping 5–10 business days Calculated at checkout
Express Shipping 2–4 business days Calculated at checkout
Premium (DHL/FedEx) 1–3 business days Calculated at checkout
Delivery times are estimates and not guaranteed. Factors such as customs clearance, weather conditions, or carrier delays may affect delivery .

3. Shipping Destinations

We currently ship to the following regions:

Domestic: [Your Country/Region]

International: United States, Canada, United Kingdom, European Union, Australia, Japan, South Korea, Singapore, and select other countries.

If your country is not listed at checkout, please contact us at artcraftitems@outlook.com — we may be able to arrange shipping upon request.

4. Shipping Costs

Shipping costs are calculated based on:

Delivery destination

Shipping method selected

Weight and dimensions of the package

All shipping charges are displayed clearly at checkout before you complete your purchase .

Free Shipping: We offer free standard shipping on domestic orders over [amount, e.g., $100 / €100 / £100]. International free shipping thresholds may vary — please check at checkout .

5. Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing:

Tracking number

Tracking link to the carrier's website

Estimated delivery date

You can also track your order through your account on our website. Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation.

For more details, please visit our Track Your Order page.

6. International Shipping & Customs

For international orders, please be aware of the following :

Customs Duties & Taxes: Import duties, taxes, and customs brokerage fees may apply upon delivery. These charges are the customer's responsibility and are not included in the product price or shipping cost .

Customs Policies: Customs policies vary widely by country. We recommend contacting your local customs office for more information before placing an order.

Delays: International shipments may be subject to customs clearance delays, which are beyond our control.

Prohibited Items: Some countries have restrictions on certain apparel items. Please verify before ordering.

If an international package is refused or returned due to unpaid duties/taxes, the original shipping cost and any return shipping fees will be deducted from the refund.

7. Shipping Restrictions

Please note the following restrictions :

P.O. Boxes: We cannot ship to P.O. boxes or APO/FPO addresses at this time. Please provide a physical street address.

Remote Areas: Deliveries to remote or rural areas may take additional time and incur extra charges. You will be notified if this applies to your order.

Incorrect Addresses: Please ensure your shipping address is accurate. We are not responsible for orders shipped to incorrectly provided addresses.

8. Packaging

We take great care in packaging your items to ensure they arrive in perfect condition :

Garments are carefully folded or wrapped to prevent wrinkles

Items are secured in protective materials

Each order is shipped in a sturdy, branded ArtCraftItems package

For delicate items, we use additional padding and protective layers

We continuously work to make our packaging more sustainable while ensuring your items remain protected during transit .

9. Lost or Damaged Packages

Damaged Items: If your order arrives damaged, please contact us within 7 days of delivery at artcraftitems@outlook.com with:

Your order number

Photos of the damaged item(s)

Photos of the packaging (if damage occurred during transit)

We will arrange a replacement or refund and file a claim with the carrier on your behalf .

Lost Packages: If your tracking information shows "delivered" but you haven't received your order, please